Purchases & Refunds
Definitely. When you first purchase you should receive two emails from us: one a receipt for payment, the other a welcome message with a few additional details.
We have noticed these messages frequently get picked up by overzealous spam filters, most likely the reason you haven't received anything.
The best advice we can offer is to take a look at your junk mail folder, then ensure our email address email@example.com is added to your safe senders list.
Self-guided courses are designed to be completed individually and completed at a pace you are comfortable with. There is no group-work involved in a self-guided course.
While there is no group-work as such in tutor-led courses, you will be encouraged to interact and share your work with your tutor and fellow participants at various stages in the course. This will be done in a dedicated, private Facebook group. Participation in these interactions is voluntary, but strongly recommended to get the most out of these courses.
Profiles & Account Help
If you purchased a course on iOS or Android, it's possible that the course was not registered to your account. Please email your purchase receipt to firstname.lastname@example.org.
Multiple e-mail accounts
If you use multiple e-mail accounts, you may have accidentally created multiple accounts. Your purchases are only linked to the account you purchased them with. Try logging in under a different e-mail address.